rapidFOX
Support that feels effortless.
rapidFOX is our own helpdesk and ticketing system. It grew out of what we ourselves missed in day-to-day engineering – today it is a product used daily by support teams from machine builders to local authorities.
- Kanäle
- Mail · Chat · Form · Call-back
- Plattform
- Web & native iOS app
- Betrieb
- Servers in Germany
- KI
- in-house, no OpenAI
Why an engineering firm builds a ticketing system.
Because we had the problem ourselves. Requests came by phone, by e-mail and from the colleague in the doorway. The systems on offer were either too large or too rigid for the way a technical business actually works.
So we built one — for ourselves. Today support teams in six industries use it. Software development has been part of Entracon from the start; rapidFOX is its most visible result.
Our software development€19.00
per seat and month
Everything included: shared inbox, AI, app, knowledge base, support. No tiers, no modules, no setup fee.
Start free trialNo credit card · ready in 2 minutes
This is what a working day looks like in it.
Every screen comes from the running application — not from a mock-up.
The ticket knows what you need to know
Notes on the contact and the company sit above the ticket – “prefers to be reached by phone”, “framework contract, monthly billing”. On the right the SLA deadline, time tracking and ownership. None of it has to be looked up.
In the morning the system knows what is due
An AI agent prepares the briefing overnight: what is overdue, what falls due today, what is urgent – to work through from top to bottom. A second one reads the tone of customer messages and flags what is about to escalate.
Same tickets, different view
List, by company, kanban or calendar – the view changes, the data stays. Those who think in columns work in columns; those who plan appointments work in the calendar.
Figures you can show the boss
Volume, handling times, SLA compliance and satisfaction – evaluated and exportable. No add-on module, no surcharge.
rapidFOX
For iPhone & iPad
And when the workshop calls, on the move as well.
The iOS app is not a mobile-friendly website but built natively: with push notifications, an offline outbox and the same ticket file as at the desk. Open a ticket in the browser in the morning and continue it at the plant in the afternoon.
View rapidFOX
Morning briefing
What is due today – pre-sorted by the AI.
Ticket list
Deadlines, ownership and priority at a glance.
Ticket history
The complete file, on the move too.
AI assistant
Draft replies and summaries on request.
Team chat
Settle questions without switching tools.
Mini project
A ticket becomes a task list.
Call-back
Hotline intake in seconds.
Calendar
Appointments and deadlines at a glance.
What sets rapidFOX apart.
Every department its own inbox
Support, accounting, engineering – each team with its own address. The mail becomes a ticket and lands where it belongs.
AI stays in-house
Draft replies, summaries and knowledge are produced on our own machine in Germany. Ticket content never reaches a language model provider.
Collective knowledge
Ask an internal question inside the ticket – one person or the whole team. The answers stay with the ticket and become lasting knowledge.
Attachments become searchable
Scanned delivery notes, data sheets, photos: text recognition makes even what arrives as an image findable.
Deadlines that know about closing time
SLA clocks run only during your business hours – weekends and public holidays do not count.
Zero maintenance
Servers, backups and the weekly vulnerability check are our job. You install nothing and update nothing.
Seven days to try it — no credit card.
Everything else is on the product site: features in detail, comparisons with other systems, pricing and answers to the most common questions.