Software & IT
Software from a company that uses it itself.
How to introduce a ticketing system without the team working around it. Why a response time without service hours is worthless. What AI in support may and may not do. Articles from running rapidFOX – our own helpdesk, built because we lacked one ourselves.
01 — Articles
Articles on software and IT
3 Articles
01
Introducing a ticketing system
A ticketing system never fails because of the software.
10 min read Read the article
02
Service hours and SLAs
Four hours. But four hours of what?
6 min read Read the article
03
AI in customer service
The question is not whether AI helps. It is where the text goes.
7 min read Read the article
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